Celebration of Life for Gennefa
Thompson-Matthews
FAQ’s
What is a Tributestream?
A Tributestream® is a livestream of a loved ones memorial service. We make it easy to share the livestream with friends and family from across the globe.
Why isn’t the video playing?
Certain web browsers will not automatically play the livestream. These browsers require you to manually start the video by tapping on it and clicking the ‘Play’ button.
Why can’t I hear anything?
Some computers or phones may automatically mute the audio. To ensure proper sound, make sure your phone is unmuted and your speakers are turned on. Additionally, depending on the viewing platform, check the volume controls within the player.
It keeps lagging, what’s going on?
We utilize the best network hotspots and tools available for each location, but network interference can still occur. Rest assured, we will upload a polished version of the complete livestream, free of any glitches, within 72 hours of the event
Why are there two chats?
The memorial chat is located below the Tributestream® livestream. This chat allows you to interact with other online viewers and post comments or memories to share with the family.
The second chat, which can be accessed by clicking the Gold button on the side, is for technical support and is available to answer any questions you may have to ensure a high-quality viewing experience.
The chat is giving me an errorm what does this mean?
There may be error messages that appear in the chat.
“Offline” – If you join a room before the event has begun, you may see this message. Simply refresh the page to fix it.
“Chat Disabled” – On occasion, we may temporarily disable the chat for moderation or at the request of the family. If you encounter this message, please contact support for assistance.